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Mr. George Matroos Senior Manager: SPQ

Mr. George Matroos

The NCAA is the custodian of the State Safety Programme (SSP) for Namibia and the Executive Director is responsible and accountable for the formulation, implementation and coordination of this Programme within the Namibia Civil Aviation system as contemplated in Part 10 of the Act and in compliance with Part 140 of NAMCARS and NAMCATS. The accountability of this function within the NCAA resides with the Safety Promotion and Quality Division (SPQ).
SPQ manage the planning, establishment, and implementation of Namibia’s State Safety Programme as required by ICAO Annex 19. This is achieved, amongst others, through the collection and analysis of all safety data collected. Once analysed, the collected data assists with the development and distribution of safety promotional material; mainly to highlight safety deficiencies identified during incident investigations and safety inspections, with the aim to prevent their occurrence or recurrence.
Further to this, SPQ is responsible for the establishment, implementation, and improvement of the quality management system of the NCAA.  This entails the setting up and management of standards for the consistent quality service delivery, in line with the NCAA Service Charter, to the industry.  NCAA strives to be an industry leader in quality service provision and customer satisfaction.