INFORMATION & COMMUNICATION TECHNOLOGY

A Service-Industry within NCAA

The NCAA ICT section’s role is to provide vision and leadership for developing and implementing information and communication technologies. The ICT section directs the planning and implementation of enterprise ICT systems in support of NCAA operations in order to improve cost effectiveness, service quality, and NCAA business development. The ICT section is responsible for all aspects of the organisation’s information technology and systems. The NCAA ICT system management responsibilities include the management of all PC-based, server-based, and cloud-based equipment and applications deployed in the organisation, the configuration and maintenance of all printing infrastructure, network and endpoint security, telecommunications equipment, gateways and switchgear, telephony, user management, access control, CCTV, as well as backup and archiving.

At NCAA, the ICT-P section is very much at the centre of all other activities and functions in that it comprehends the business context, the applications, the technologies, the organisational capabilities, and governance. To that extent it needs to embrace the realities of multiple industries while enabling the NCAA to be a stable yet agile agent for a dynamic aviation industry.