Customer Service

The Namibia Civil Aviation Authority has launched a service charter and its accompanying service standards in an effort to provide you with our commitment to render excellent services. We would need your assistance to tell us how we are performing in consistently delivering on our promise and should we fail, we invite you to advise us.

We have therefore established a customer feedback- and a complaint procedure to ensure that any feedback, enquiry or complaint are received, logged and dealt with in a fair, consistent and transparent manner.
NCAA will endeavour to take appropriate action on feedback received and to answer your enquiry or complaint as fully as we can after thorough investigation.

The public and all stakeholders are hereby requested to complete the customer feedback form on the website to constantly inform us on our service delivery. You may also request for customer satisfaction from any of administrator of the department or division you are dealing with or call +264 61 702213



NCAA Complaint Form
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When submitting your complaint you should provide as much precise/factual information as possible including: the date and time of the incident, the location, aircraft registration number found at the tail etc…., if applicable. Please also advise on how you would like to be responded to: via telephone, e-mail; letter etc…

Any anonymous complaints, verbal or written, which are considered unacceptable, such as those containing threats, are abusive or contain foul or derogatory remarks will not be pursued further and if appropriate may be reported to the law enforcement authority.

If you feel that your complaint has not been answered satisfactorily, you may launch an appeal by clicking or filling in an appeal form on the website by using the reference number allocated to the initial complaint
Complaints may be addressed to:

Executive Director
Quality Office
Namibia Civil Aviation Authority
Private Bag: 12003
Tel +264 61 702213


NCAA Service Charter
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Our Organisation

The Namibia Civil Aviation Authority (NCAA) conducts the safety and security regulation of civil air operations in Namibia’s airspace, as well as provides air navigational services to all airspace users. Visit us at:

4 Rudolph Hertzog Street
Windhoek, Namibia

Phone: +264 83 2352100
Fax: +264 83 2352301

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