When submitting your complaint you should provide as much precise/factual information as possible including: the date and time of the incident, the location, aircraft registration number found at the tail etc…., if applicable. Please also advise on how you would like to be responded to: via telephone, e-mail; letter etc…
Any anonymous complaints, verbal or written, which are considered unacceptable, such as those containing threats, are abusive or contain foul or derogatory remarks will not be pursued further and if appropriate may be reported to the law enforcement authority.
If you feel that your complaint has not been answered satisfactorily, you may launch an appeal by clicking or filling in an appeal form on the website by using the reference number allocated to the initial complaint
Complaints may be addressed to:
Namibia Civil Aviation Authority
Private Bag: 12003
Tel +264 61 702213