Customer Service

The Namibia Civil Aviation Authority has launched a service charter and its accompanying service standards in an effort to provide you with our commitment to render excellent services. We would need your assistance to tell us how we are performing in consistently delivering on our promise and should we fail, we invite you to advise us.

We have therefore established a customer feedback- and a complaint procedure to ensure that any feedback, enquiry or complaint are received, logged and dealt with in a fair, consistent and transparent manner.
NCAA will endeavour to take appropriate action on feedback received and to answer your enquiry or complaint as fully as we can after thorough investigation.

The public and all stakeholders are hereby requested to complete the customer feedback form on the website to constantly inform us on our service delivery. You may also request for customer satisfaction from any of administrator of the department or division you are dealing with or call +264 61 702213


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Our Organisation

The Namibia Civil Aviation Authority (NCAA) conducts the safety and security regulation of civil air operations in Namibia’s airspace, as well as provides air navigational services to all airspace users. Visit us at:

4 Rudolph Hertzog Street
Windhoek, Namibia

Phone: +264 83 2352000
Fax: +264 83 2352301

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